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Head Office :

Unity
Hillcrest House
Garth Street
Hanley
Stoke on Trent
Staffordshire
ST1 2AB


Telephone :
01782 27275

Understanding State Benefits.

Unfortunately many of our members are facing the prospect of being made redundant.

One of the many questions we are asked is : "What state benefits am I entitled to?".

We hope the following information will provide a useful guideline to some of the
benefits you may be entitled to.

The benefits system provides practical help and financial support if you are
unemployed and looking for work.  It also provides you with additional income when
your earnings are low, if you are bringing up children, are retired, care for someone,
are ill, or have a disability.


Who pays benefits ?

The Department of Works and Pensions (DWP) manages most benefits through Jobcentre Plus offices.  Benefits and entitlements for pensioners are dealt with
through a network of pension centres which provide a face-to-face service for those
who need additional help and support.  You will also often deal with other agencies
or government departments such as your local council or HM Revenue & Customs (HMRC).


People of working age.

Benefits and services for people of working age, for example Jobseekers Allowance,
are managed by Jobcentre Plus offices around the country.

Jobcentre Plus will help you with :

- finding work
- starting your own business
- managing on low income
- illness or accidents at work


Pensioners and people planning for retirement.

The Pension Service, which is part of the DWP, provides services to :

- anyone planning for their retirement
- people approaching retirement
- employers
- pensions providers and advisors

The Pension Service looks after the benefits and entitlements such as the State
Pension, Pension Credit, and Winter Fuel Payments.


Families and Children.

Jobcentre Plus looks after benefits and services for families, including those :

- bringing up children, including children with special needs
- managing on a low income, including help with health costs

The Child Support Agency (CSA) is part of the DWP and is responsible for running
the child support system.  It assesses. collects and pays child maintainance.

HM Revenue & Customs deals with Child Benefit, Guardian's Allowance, and Tax
Credits.


Disabled people and carers.

The Disability and Carers Service, which is a part of DWP, is responsible for benefits
and services for people who are sick, or have a disability - for example, Disability
Living Allowance and Attendance Allowance.


Housing Benefit and Council Tax Benefit.

Your local council looks after Housing Benefit and Council Tax Benefit.