Get in Touch With Us
This page explains how to contact the Casinos Not On Gamstop team, what we can help with and what we cannot. We are an independent research and comparison site, not a casino, so we cannot access player accounts or resolve disputes with an operator.
Before you write: what we can and cannot do
We publish reviews and guides about casinos that operate outside GAMSTOP. Our team can answer questions about how we research and present information. We cannot deposit, withdraw or unlock funds for you, and we cannot overturn a casino's decision.
| We can help with | We cannot help with |
|---|---|
| Corrections to a review or guide | Recovering money or releasing a withdrawal |
| Questions about how we compare casinos | Reopening or changing a casino account |
| Reader feedback and topic suggestions | Acting on your behalf in a dispute |
| Editorial and partnership enquiries | Guaranteeing outcomes, winnings or payouts |
How to reach the editorial team
You can contact us through the address or contact route shown on unitytheunion.org.uk, such as the site footer. We have not listed a separate email address, phone number or postal address here, so please use only the contact details published on the site itself. We do not have supplied response times, so we will not promise one.
A short, specific message gets the fastest useful answer. If you can, include:
- The page address or the name of the casino you are asking about
- What you read and what you think is wrong or unclear
- Any evidence, such as a screenshot of the casino's terms with the date you saw them
- Whether you would like a reply
Please never send passwords, full card numbers or identity documents. We will never need them.
Reporting an error or out-of-date offer
Bonus terms, payment options and licence details change often. Our guides are checked against the information available at the time, and pages carry a fact-check date. If an offer, wagering requirement, withdrawal limit or payment method looks different when you visit a casino, tell us. Casino advertising and confirmed information are not always the same thing, so we treat reader reports as a prompt to re-verify, not as proof.
Useful reports usually cover things like:
- Welcome bonus size, expiry dates or cashout limits that differ from our page
- A payment method, such as debit card, e-wallet or cryptocurrency, that is not available to British customers
- Changes to identity verification or source-of-funds checks
- A casino that has changed ownership, licence or closed
Casino listings, ranking and partnerships
We may earn commission if you use some links on our site. Commission does not decide rankings; our positions reflect editorial assessment of factors such as terms, payments and player protections. If you run a casino or a related service and want to be considered, send us your company details and the licence information you can document. Sending a request does not guarantee a listing or a particular position, and we may ask for evidence before covering any operator.
To see how our current selections are assessed, read our guide to trusted non GamStop casinos in the UK.
Complaints about a casino
If you have a problem with a casino, contact its customer support first and keep copies of chats, emails and terms. Then use the casino's formal complaints procedure. Check which regulator or dispute service the operator names, because protections vary. A casino licensed overseas is not covered by the UK Gambling Commission, and its complaint route may be more limited. We can point you towards what to check, but we cannot make a ruling.
If gambling is causing you harm
If gambling is affecting your money, relationships or wellbeing, help is available in Great Britain:
- GamCare runs the National Gambling Helpline on 0808 8020 133, with online chat also available.
- GAMSTOP lets you self-exclude from online gambling sites licensed in Great Britain, for six months, one year or five years.
- Deposit and loss limits, and gambling blocking software, can help you stay in control.
Sites outside GAMSTOP do not apply that scheme, so think carefully about whether they are right for you. Gambling is for adults aged 18 and over and should never be treated as income or a way to solve money problems. If you mention a concern in your message, we will point you to suitable support.
What happens after you write
A member of the team reads each message. We will correct confirmed errors and update the fact-check date where relevant. We may not reply to every message, particularly promotional ones. Thank you for helping keep the information here accurate.